Customer Support Executive

Roles and Responsibilities

• Handle customer inquiries via phone calls, emails, or chats to resolve their issues and concerns.
  
• Provide accurate and timely solutions to customers' problems while maintaining a high level of professionalism.
  
• Collaborate with internal teams to escalate complex issues and ensure prompt resolution.
  
• Maintain records of all interactions with customers using CRM software.
  
• Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction ratings.