Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for call handling time, quality scores, and first-call resolution rates.

Job Requirements :

• Fluent English language skills (spoken) with excellent communication abilities.
• 0-1 year of experience in BPO or international voice process background preferred but not required.
• Strong listening skills to understand customer needs effectively.
• Ability to work on night shifts as per business requirements.