Customer Support Executive (Collection Process) - Nanakramguda

Dear All,

KFintech hiring Bulk openings in our customer support team at our Hyderabad Head Office.

Pls note - It is mandatory that candidates possess a strong proficiency in both Hindi and English;

Write in resume first page - Meeting Person - HR Lakshman

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Open Positions: 50+ Nos.

Open Positions:

1. Collection Executive

Job Location: Nanakramguda

CTC:

2 LPA - Fresher

2 LPA - 3.5 LPA (Expererienced)

Education: Min Graduation must

Job Timing: Regular Morning Shift (NO NIGHT SHIFT / NO ROTATIONAL SHIFT) & There is No Transport Provided

5 Days + Alternate Saturdays (2 Saturdays)

Job Description: (Collection Executive)

Collection Executive - Nanakramguda (Financial District), Hyderabad

Job Responsibilities:

• Make outbound calls to customers for outstanding payment follow-up.
• Ensure timely collection of dues as per company guidelines.
• Negotiate payment arrangements and resolve customer queries related to payments.
• Maintain accurate records of collection activities and customer interactions.
• Follow up with customers through calls, emails, and other communication channels.
• Escalate complex cases to supervisors when required.
• Achieve assigned collection targets and productivity metrics.
• Ensure compliance with company policies and regulatory requirements during collection activities.
• Update customer payment status and maintain proper documentation in the system.

Job Specification:

1. Candidate must have good communication skills in Hindi and English (Both Mandatory).
2. Basic knowledge of MS Office (Excel, Word, PowerPoint).
3. Minimum Graduation is mandatory (60% and above)
4. Strong negotiation and convincing skills.
5. Prior experience in collections, recovery, customer service, or tele-calling will be an added advantage.
6. Ability to handle customer conversations professionally and work towards collection targets.

Thanks & Regards,

Muniyandi Lakshmanan

Human Resources (Talent Acquisition)

lakshmanan.muniyandi@kfintech.com

Website: www.kfintech.com