Job Title: Customer Support Executive / Telecaller (Voice Process)

Experience: 0 - 2 Years (Freshers are welcome!)

Shift: Day Shift

--- JOB RESPONSIBILITIES ---

Make outbound calls to existing and potential customers to assist with queries and service requirements.
Handle incoming customer calls, providing quick and accurate solutions in a professional manner.
Maintain clear and friendly communication to ensure high customer satisfaction.
Follow up with clients regarding their bookings, requests, or onboarding process.
Log daily call details, customer updates, and follow-ups in the internal CRM / system accurately.
Coordinate with internal teams to resolve customer issues effectively.

--- CANDIDATE REQUIREMENTS ---

Minimum Qualification: 12th Pass or Graduate in any stream.
Experience: 0 to 2 years in Telecalling, BPO, Voice Process, or Customer Support (Freshers with good communication skills can apply).
Languages: Fluent in English and Local Language [e.g., Hindi / Kannada / Tamil / Telugu].
Skills: Active listening, clear phone etiquette, problem-solving, and basic computer knowledge.
Must be comfortable with regular phone calling and daily outreach targets.

--- PERKS & BENEFITS ---

Customer Support Executive BY F:S

Job Description