To provide assistance to customers in routine Operation of the equipment, Clarifications regarding connection details, Repair calibration, prepare service estimates, service bill collection
Extensive training will be provided at our factory in Bangalore on component level servicing, Trouble shooting techniques, calibration procedures, replacement of PCB/s modules, provide Installation Operator training services for some of our products (which is mandatory) ensuring proper operation of the test set, routine maintenance procedures, etc Regular refreshers training programs are also conducted at our factory in Bangalore
The selected candidates will be on probation/training at our factory in Bangalore for 6 months
If found suitable, they will then be confirmed posted at the chosen out-station location
The posting for outstation locations is for a minimum period of 3 years
Eltel will provide accommodation at these locations free of charge
Our Service Centres include well furnished living accommodation with Tel/fax facilities etc
An out-station allowance will also be paid to them
The candidates will also have to travel from these locations to nearby places to attend to services cases as when the need arises during which time boarding/lodging expenses will be reimbursed
Selection process includes a multiple-choice technical Q/A written test, technical / personal interview

CUSTOMER SUPPORT ENGINEER

Job Description