Experience
7 - 12 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
Customer Success Team Lead
Job Type
ONSITE
Job Description
Customer Success - Team Lead Location: Lower Parel, Mumbai, India Experience: 7-12 years
- Develop an intimate understanding of your customers businesses
- Lead a Team of 2-3 CSMs
- Develop a network of champions within each account through education, coaching and strong influencing skills
- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy user lifecycle journey
- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
- Be an expert on trends and best practices for digital marketing and analytics
- Enlighten our customers with insights garnered from their own data and industry trends
- Ensure customers get maximum value from customer engagement by leveraging full platform functionality
- Handle customer concerns with confidence, putting them at ease
Opportunities
- Learn best of the marketing technologies and concepts
- Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts
- Represent on behalf of customers/company at different forums/webinars
Qualifications
- 7 to 12 years of experience in CRM or Customer Success (Ideal)
- Hands-on exposure to MarTech with a strong understanding of its platforms and solutions.
- Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired
- Ability to work with cross-functional teams
- Strong project management and time management skills
- Ability to identify and implement process improvements
- Strong problem-solving skills diagnosis, root-cause assessment, option evaluation and resolution
- Ability to communicate clearly and strategically with clients, team members, and the marketplace
- Ability to respond quickly to critical issues and roadblock
- Excellent presentation skills