Experience
2 - 3 yrs
Job Location
Noida, India
Vacancy
1
Designation
Customer Success Representative
Job Type
ONSITE
Job Description
Key Responsibilities
- Guide new customers through onboarding and initial setup
- Educate customers on product features, best practices, and use cases
- Ensure smooth handover from Sales to Customer Success
- Act as the primary point of contact for assigned accounts
- Proactively engage customers to drive product adoption and usage
- Conduct regular check-ins, reviews, and health assessments
- Address customer queries, concerns, and escalations promptly
- Coordinate with Product and Engineering to resolve issues
- Identify upsell, cross-sell, and expansion opportunities and coordinate with Sales
- Support renewals by ensuring customer satisfaction and value realization
- Share insights with Product and Leadership teams
- Prepare and maintain customer success reports and insights
Skills and Qualifications
- Bachelor s degree in business, Marketing, Technology, or a related field
- 2 3 years of experience in Customer Success, Account Management, or Client Support
- Experience with CRM tools (HubSpot, Zoho, etc.) is a plus
- Familiarity with MS Office (Excel, Word, PPT etc.)
- Customer-centric mindset with problem-solving abilities
- Comfortable working in a fast-paced, cross-functional environment
Strong communication and relationship-building skills
No Referrers Available
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