Customer Success Manager- Marketing cloud

Job Summary

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customers workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM serving Marketing Cloud customers acts as the primary Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration and needs of the customer.

Key Responsibilities

Customer Accountability and Value Alignment

Strategic Advisory and Stakeholder Management

Technical Health, Adoption, and Risk Management

Minimum Requirements

Cloud Specific Experience

Salesforce product certifications are required for this role. Recommended Marketing Cloud certifications:

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