Role Summary

We are seeking a proactive and strategic Customer Success & Account Management Specialist to drive client retention, expansion, and revenue growth. This role sits at the intersection of sales, relationship management, and customer experience , requiring a balance of commercial acumen and customer-centric thinking.

You will own key accounts, ensure value realization for clients, and identify growth opportunities through deep engagement and consultative selling.

Key Responsibilities 1. Account Management & Client Success

Serve as the primary point of contact for assigned key accounts
Build trusted advisor relationships with stakeholders and decision-makers
Ensure successful onboarding, adoption, and ongoing satisfaction
Conduct regular business reviews (QBRs/MBRs) with clients

2. Revenue Growth & Expansion

Drive upselling, cross-selling, and renewals across accounts
Identify whitespace opportunities within existing client portfolios
Develop account growth plans aligned with client business goals
Consistently achieve or exceed revenue and retention targets

3. Customer Experience & Retention

Monitor customer health metrics and proactively mitigate churn risks
Resolve escalations efficiently while maintaining client trust
Deliver a seamless and high-quality customer experience

4. Strategic Collaboration

Work closely with Sales, Product, Marketing, and Delivery teams
Provide customer feedback to improve product/service offerings
Support go-to-market strategies and client-specific campaigns

5. Business Development

Identify and pursue new opportunities within existing networks
Contribute to pipeline generation through referrals and relationships
Support proposal development and client presentations

Key Performance Indicators (KPIs)

Revenue growth from existing accounts (%)
Net Revenue Retention (NRR)
Customer Retention/Churn Rate
Upsell & Cross-sell conversion rates
Customer Satisfaction (CSAT) / Net Promoter Score (NPS)
Average deal size growth
Account expansion pipeline value

Required Qualifications

Bachelor s degree in Business, Marketing, or related field
5+ years of experience in Sales, Account Management, or Customer Success
Proven success in revenue generation and client retention
Strong business acumen and understanding of sales cycles
Excellent communication, negotiation, and presentation skills
Ability to manage multiple high-value accounts simultaneously

Core Competencies

Relationship Building & Stakeholder Management
Strategic Thinking & Problem Solving
Negotiation & Closing Skills
Customer-Centric Mindset
Data-Driven Decision Making
Adaptability & Ownership

Preferred Qualifications

Experience in B2B / SaaS / Enterprise Sales environments
Hands-on experience with CRM tools (Salesforce, HubSpot, Zoho)
Exposure to customer success platforms (Gainsight, Freshworks, etc.)
Strong analytical skills and experience with reporting dashboards

Required Skills

Revenue Growth Strategies Business Development Strategic Planning Communication Skills Cross-selling Techniques Problem-solving Sales Target Achievement Customer Service Excellence Negotiation Skills Client Relationship Management

Customer Success & Account Management(Business Development & Sales)

Job Description

No Referrers Available