Job Description
Role & responsibilities
* Handle inbound customer queries related to orders, deliveries, returns, refunds, and account-related concerns.
* Deliver prompt, accurate, and customer-focused resolutions while maintaining service quality.
* Maintain a high level of professionalism and empathy during customer interactions.
* Escalate unresolved issues to the appropriate team as per process guidelines.
* Accurately document customer interactions and update CRM records.
* Meet defined productivity, quality, and customer satisfaction (CSAT) targets.
* Adhere to company policies, process guidelines, and compliance standards.
Preferred candidate profile
* Undergraduate freshers and experienced candidates are welcome to apply.
* Prior experience in customer service, voice process, BPO, or contact center is an added advantage.
* Strong communication and interpersonal skills.
* Customer-centric approach with a professional attitude.
* Immediate joiners will be preferred.
* Candidates willing to work from the Mohali location.
Key Skills
* Excellent verbal and written communication skills in English.
* Strong customer service orientation and problem-solving abilities.
* Active listening and interpersonal skills.
* Basic computer proficiency and typing skills.
* Ability to multitask and work efficiently in a fast-paced environment.
* Quick learner with a positive attitude and adaptability.
* Willingness to work in rotational shifts, if required.
FOR MORE DETAILS CONTACT -
SURBHI - 7669341909
NAINA- 9205989466
SIMRAN-9266885619
No Referrers Available
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