Experience
1 - 5 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
Customer Service
Job Type
ONSITE
Job Description
- Be a SPOC for all customer related queries
- Identify tasks critical to keeping customer satisfaction levels in check
Order Management- Manage customer queries/issues/complaints regarding product/logistics/delivery/ returns etc in a timely manner - Coordinate with internal teams for quick resolution of customer concerns
- Coordinate with external vendors/service providers and seek timely updates impacting customer experience
- Inform/Guide customers about new product launches/collections/offers and help customer make a happy buying decision
- Reach out to customers for timely Feedback and reviews
- Competition analysis- new features/services offered by competition to improve customer experience
- Proficiency in analytics and reports. Prepare data points impacting customer experience, present VOCs
Desired Candidate Requirements
- A Bachelor s degree with at least 2 years of experience
- Candidates with ecommerce background preferred
- Good interpersonal skills, good command over English and Hindi (both written and verbal)
- Tech friendly- open to learn CRM tools
No Referrers Available
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