Customer Service Executive

Role & responsibilities:

• Managing and overseeing the day-to-day operations of the customer service department.
• Handling escalated customer complaints and inquiries in a professional manner.
• Coordinating with other departments to ensure overall customer satisfaction.
• Developing and implementing strategies to improve overall customer experience.
• Utilizing Excel proficiency to analyze data and generate reports for management review.
• Excellent Excel skills to analyze data and track customer service metrics.
• Strong communication skills and ability to handle difficult customer interactions.
• Proven ability to lead a team and drive performance improvements.
• Relevant certifications in customer service or related areas is a plus.