Customer Service Domestic Voice Manager-BPS

Looking to onboard a skilled Customer Service Domestic Voice Manager with 5-10 years of experience to join our team at Hexaware Technologies. The ideal candidate will have a strong background in customer service and domestic voice operations.

Roles and Responsibility

• Manage and oversee daily customer service operations to ensure high-quality service delivery.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze customer feedback and provide insights for business growth.
• Train and coach team members to enhance their skills and performance.
• Monitor and report on key performance indicators to measure operational effectiveness.

Job Requirements

• Minimum 5 years of experience in customer service, preferably in a domestic voice environment.
• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Experience with CRM software and other customer service tools is an added advantage.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.