Join our dynamic team as a Live Chat Customer Service Agent where you ll resolve customer queries via live chat, ensuring seamless service for billing, troubleshooting, and account management while driving upsell/cross-sell opportunities.

Job Type: Full-time

Shift: Rotational (US Hours: 6 PM IST 9:30 AM IST) | 5 Days a Week

Experience: 6+ months in Live Chat/Customer Service/Telecom (Mandatory)

Job Description:

Join our dynamic team as a Live Chat Customer Service Agent where you ll resolve customer queries via live chat, ensuring seamless service for billing, troubleshooting, and account management while driving upsell/cross-sell opportunities.

Key Responsibilities:

Handle inbound live chat queries (billing, rate plans, service changes, troubleshooting).

Resolve issues on first contact with accurate, clear, and professional responses.

Upsell/cross-sell telecom products to boost business profitability.

Adhere to US shift timings (6 PM IST 9:30 AM IST, rotational).

Maintain high productivity, compliance, and customer satisfaction.

Mandatory Requirements:

6+ months in Live Chat/Customer Service/Telecom (Non-negotiable).

Proven upselling/cross-selling experience in live chat.

Fluent written English (grammar, clarity, professionalism).

Basic MS Office (Word, Excel) and computer proficiency.

Problem-solving skills and ability to work in a fast-paced team.

Interview Process:

HR Screening
Written Communication Test
Live Chat Simulation Round
Operations/Client Interview

Perks & Benefits:

Structured career growth (skill development, promotions).
Performance incentives (for upsell targets).

About the Company

At AMF Synergy Vision, we are driven by a mission to empower individuals through cutting-edge learning programs and high-impact career pathways. As a leader in virtual education and career transformation, we specialize in delivering Job Readiness Programs that bridge the gap between skill development and real-world employment across the BPO, KPO, and customer service sectors.

With a commitment to professional growth, operational excellence, and customer-centric services, AMF Synergy Vision supports learners and professionals alike in building successful global careers. Join our dynamic team and be part of a company that believes in skills, service, and synergy.

Disclaimer:
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Customer Service Agent

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