Customer Relationship Officer

Role & responsibilities

• We are seeking a highly motivated and customer-focused Customer Support Executive.
• Handle customer inquiries, complaints, and requests through phone calls, emails, live chat, and

WhatsApp.

• Provide accurate, timely, and professional resolutions to customer concerns.
• Ensure adherence to defined Service Level Agreements (SLAs) and quality standards.
• Maintain detailed and accurate records of customer interactions in systems.
• Required to Handling objections and escalations effectively.
• Positive attitude with Strong ownership and accountability.
• Ability to work collaboratively across departments.
• Willingness to support the team beyond routine responsibilities.

Preferred candidate profile

• Excellent verbal and written communication skills.

• Strong customer handling and conflict-resolution abilities.

• Experience in managing customer interactions across calls, emails, chats, and WhatsApp.

• Ability to handle escalations professionally and effectively.

• Strong problem-solving and decision-making skills.

• Good knowledge of CRM and customer support tools.

• Ability to multitask and work in a fast-paced environment.

• Leadership and mentoring capabilities.

• Prepare and share customer service reports as required.

• Coordinate with operations, logistics, sales, technical, and other internal teams for issue

resolution.

• Escalate critical concerns to management in a timely manner.