Customer Relationship Officer - B2B Client Servicing

We are hiring a Customer Relationship Officer to manage B2B Client Servicing, Client Handling, and Customer Support for multiple Manufacturing Accounts. This role is ideal for candidates interested in Client Coordination, Order Processing, and Back Office Operations.

Roles Responsibilities
Handle B2B Client Servicing and ensure strong Customer Relationship Management
Manage Client Handling, Client Follow-up, Client Servicing, and Customer Queries
Support Order Processing, Order Management, Production Planning, and Dispatch Coordination
Coordinate with Manufacturing Operations, Factory Teams, Stores and Dispatch Teams
Maintain MIS, Excel Sheets, Data Management, and Back Office Records
Track Packaging Material, Client-owned Materials, and assist in Client Documentation
Support Telecalling, Customer Care, and Client Escalation Handling
Ensure smooth B2B Client Coordination and Operations Support

Eligibility Preferred Background
Graduate / Post-Graduate - BBA, BCom, BA, BSc, BCA, MBA, MCom, MSc
Freshers and candidates with experience in Customer Relationship Management, Client Servicing, Client Coordination, Back Office Operations, Telecalling Executive, or Operations Support Executive can apply
Knowledge of Cosmetics Industry, Pharma Industry, FMCG Manufacturing, B2B Client Coordination, Export Import, IndiaMART, TradeIndia or Merchant Handling is an added advantage
Strong English Communication, Coordination Skills, Teamwork, Problem-Solving Ability and Customer Orientation

Job Location
Ahmedabad (Only Ahmedabad based candidates should apply)