Customer Relations Executive / Inbound Call Executives (ONLY FEMALES)

Customer care executives are experts in customer service, providing high-stakes customer service in BIGBOYTOYZ LTD. Those who work in 24-hour call centers may have to work evening or graveyard shifts.

A decision-making position with HIGH CALL QUALITY METRICS AND CALL REPORT FORMATS ARE MANDATORY

Customer Care Executive Duties and Responsibilities

• Customer care Executive is the first level check for our Inbound Sales Calls and Queries. Hence this position demands a high quality of communication and presentation skills.
• Listening and analyzing the incoming / inbound customer calls / questions and general client concerns for Automobile and related issues.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Update customer information in the customer service database.
• During and after each call and generate Reports and daily / weekly / monthly reports and data base analysis.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company s bottom line by problem solving and turning frustrated clients into repeat customers

Educational Qualification:

Highly presentable only Female Graduates with Excellent communication and personality with 1-4 years of working with International Call Centre / Customer Care / Hotels / Hospitality.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.