Customer Relation Executive

Manage incoming phone calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts
through open and interactive communication
Provide accurate, valid, and complete information by using the
right methods/tools
Meet personal/customer service team sales targets and call
handling quotas
Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer
accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Requirements and skills
Proven customer support experience or experience as a sales
and customer representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems, documentation, and practices
Customer orientation and ability to adapt/respond to different
types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
University/college degree is an asset
Familiarity with office software and phone systems a plus
Previous experience, especially in particular industry, preferred
Any other duties and responsibilities assigned by the management
from time to time.
Must be a graduate with previous sales and customer relations