Customer Relation Executive - Diamond & Jewellery

Customer Relation Executive - Diamond & jewellery Industry

• Greet and welcome customers to the jewellery store in a friendly and professional manner.
• Assist customers in their jewellery selection by providing product information, explaining features and benefits, and suggesting suitable options based on their preferences.
• Build strong customer relationships by providing exceptional service and personalized attention to each customer.
• Address customer inquiries, concerns, and complaints promptly and effectively, ensuring customer satisfaction.
• Maintain a deep knowledge of the store's jewellery collection, including materials, gemstones, designs, and current trends.
• Assist customers with jewelry fittings and adjustments, ensuring a comfortable and proper fit.
• Process sales transactions accurately and efficiently, including cash handling, credit card payments, and issuing receipts.
• Maintain a clean and organized store environment, including merchandise displays and showcases.
• Collaborate with the sales team to achieve individual and store sales targets.
• Keep track of inventory levels and assist in inventory management, including restocking and reordering of jewellery items.
• Participate in regular training sessions to enhance product knowledge and sales techniques.
• Stay up-to-date with industry trends, new product releases, and competitors' offerings.
• Provide customers with information regarding jewelry care, maintenance, and cleaning techniques.
• Conduct follow-up activities to ensure customer satisfaction and foster long-term relationships.
• Collaborate with marketing and advertising teams to promote sales events, new collections, and special offers.
• Utilize CRM software and customer databases to maintain accurate customer records and track customer preferences.
• Stay knowledgeable about the company's policies, warranties, and after-sales services.
• Participate in team meetings and provide feedback and suggestions for improving customer experiences.
• Collaborate with the visual merchandising team to create appealing displays and window showcases.

Exp.-2 to 20 Years