Customer regulatory support Professionals

Key Responsibilities:

Evaluates messages from business partners to determine proper disposition of complaints and regulatory requests

Reviews, analyzes, and interprets complaint(s) and regulatory requests and determines best course of action for a workable solution

Researches required steps to resolve issues

Communicates timely resolution isions to business partners according to procedures and regulatory guidelines

Advocates the interest of both the customer and Nationwide to ensure an equitable solution on behalf of the customer

Corresponds by telephone and email with internal business partners in connection with customer relations matters

Resolves issues with business units and initiates leadership feedback on resolution options

Typical Skills and Experiences:

Education: Undergraduate studies and/or technical insurance course work preferred

License / Certification / Designation: Licensing be required as is continuing education, as required by state(s)

CPCU, MCM, AIC and similar industry designations preferred

Experience: Typically, one to two years of related work experience

Customer service and/or claims experience preferred

Knowledge, Abilities and Skills:

Knowledge of policies, practices, and procedures in areas such as claims, personal lines, processing, direct channel sales/NSS, policyholder services and premium and/or rating, and customer services methodologies

Prefer familiarity with insurance laws and regulations

Strong verbal and written skills to communicate technical insurance and/or financial information to customers, employees, all levels of management and Department of Insurance associates

Ability to analyze complaint situations, regulatory requests, and/or service problems and evaluate issues with recommended solutions

Ability to operate personal computer and related business and product-specific software

Ability to analyze regulations,

legislation, and bulletins and to evaluate and recommend solutions to compliance issues