Customer Engineering Manager

Job Summary

We are seeking a highly experienced engineering leader to lead and scale a high-performance Remote Delivery Engineering team. This role involves delivering advanced IP/MPLS and Data Center solutions for customers, driving technical excellence, and fostering customer engagement. The successful candidate will manage a team of strong IP Engineers, overseeing technical project delivery, network design, solution testing, and end-to-end solution deployment using Nokia and third-party products.

Job Description

The candidate in this role will be required to work in a consultative manner with external Customers, Project Delivery teams, Product Line Managers, Pre-Sales and BDM teams and our global customer engineering team.

Lead and scale a high-performance Remote Delivery Engineering team delivering IP/MPLS and Data Center solutions across customers. Drive technical excellence, customer engagement, and adoption of next-generation networking technologies.

Manages a team of strong IP Engineers covering various aspects of technical project delivery, network design, solution/Use case testing and customer technical advocates. Leads end-to-end solution/ design & deployment incl. customer-specific adaptations by using the Nokia portfolio of products, systems and / or services as well as 3rd party products where required.

Key Responsibilities

• Lead end-to-end remote delivery of IP/MPLS, Segment Routing, EVPN, and Data Center solutions.
• Own architecture, design, deployment, and lifecycle management of customer networks.
• Build and mentor geographically distributed engineering teams.
• Partner with Sales, Pre-sales, and Customers to shape solutions and drive business growth.
• Maintain strong executive-level customer connect and act as trusted advisor.
• Ensure delivery quality, risk management, and first-time-right execution.
• Drive adoption of Cloud, SDN/NFV, and automation frameworks.
• Align solution designs with product roadmaps and market evolution.
• First time right with Quality delivery of design & technical Scope.
• Establish best practices, reusable architectures, and delivery frameworks.

Requirements

Technical Expertise

• Deep knowledge of IP/MPLS, Segment Routing, BGP EVPN
• Strong understanding of Data Center technologies (leaf-spine, VXLAN, EVPN fabrics)
• Cloud & virtualization: Kubernetes, OpenStack, VMware
• SDN/NFV architectures and network automation
• Broadband (BNG), Mobile backhaul, IP core

Leadership & Customer Skills

• Strong customer engagement and relationship management
• Ability to influence CXO-level stakeholders
• Proven team leadership and people development
• Excellent communication and presentation skills
• Strategic thinking and problem-solving

Experience

• 20+ years in telecom/networking industry
• 10+ years leading engineering or delivery teams
• Experience in large-scale telco/enterprise deployments
• Exposure to global delivery models

Qualifications

Bachelor's/Master's in Engineering. Industry certifications (CCIE/JNCIE or equivalent) preferred.