Customer Engagement Manager

Qualification: Should be a Post - Graduate or should have completed graduation from a reputed college or University

Duties & Responsibilities:

• Enquiry Management (Collect, Pass, Get Feedback - Marketing + Management).

• Post Purchase Customer Management (Collect, Pass, Rectify, Close).

• Complaint Management.

• Post Sale Complaint Feedback.

• Collaborate with Marketing, Stores and Sales.

• Imparting training to the CRM team when needed.

• Inbound Call Management.

• Customer Loyalty Programmes management.

• Customer Add on Selling (cleans, packages, etc).

• KPIs.

• NPS.

• SLA management.

• Customer Feedback.

• Process optimisation.

• Cost reduction.