Customer Contact Comms New Associate-Messaging

Skill required: Social - Service Desk Non-Voice Support

Designation: Customer Contact Comms New Associate

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

What would you do
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. For a job profile, "Social" refers to managing and enhancing a companys presence on social media platforms. This includes creating content, engaging with followers, and analyzing social media performance. The goal is to build brand awareness and foster community engagement. Effective social media management helps attract and retain customers. It is essential for maintaining a positive and active online presence. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for
- Good comms skills - Basic Analytical skills - Flexible with Rotational shifts - Basic knowledge of new age Social media platforms

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts

Qualification Any Graduation