Job Description
Contact HR Danica - 9702047648
We are hiring Customer Service Executives for the Tele
Communications process. The role involves assisting customers with broadband-related queries, providing excellent customer support, handling account-related concerns, and ensuring customer satisfaction through effective issue resolution.
Key Responsibilities:
- Handle inbound customer service calls and resolve customer queries.
- Assist customers with broadband, internet connectivity, billing, and account-related concerns.
- Retain existing customers by addressing concerns and offering suitable solutions.
- Identify upselling opportunities and promote relevant products/services.
- Maintain high levels of customer satisfaction and service quality.
- Accurately document customer interactions and follow process guidelines.
Eligibility Criteria:
- Minimum HSC/Graduate.
- Good communication skills in English.
- Customer service experience preferred.
- Freshers with excellent communication skills may also apply.
Salary & Benefits:
- Salary: 20,000 25,000 per month.
- Performance Incentive: Up to 2,000 per month.
- Additional earnings through Upselling and Retention incentives.
Shift Details:
- 24x7 Rotational Shifts.
- 5 Days Working.
- 2 Rotational Week Offs.
Location: Andheri
Preferred Skills:
- Strong customer handling skills.
- Problem-solving ability.
- Basic computer knowledge.
- Ability to work in rotational shifts.
Interested candidates can apply and be a part of a dynamic customer service team with excellent growth opportunities.
No Referrers Available
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