Customer Care Executive- Marketing

Role & responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Assist customers with loyalty program enrolment account activation and profile updates.
• Resolve queries related to reward points, redemption and promotional offers.
• Investigate and resolve customer complaints within defined service levels.
• Educate customers about loyalty program features, benefits, and ongoing campaigns.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain accurate records of customer interactions in the CRM system.
• Identify recurring customer issues and recommend process improvements.
• Ensure compliance with company policies and data privacy guidelines

Preferred candidate profile

• Bachelor's degree in any discipline.
• Minimum 1 -3 years of experience in customer service
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities
• Proficiency in Microsoft Office applications
• Knowledge of customer engagement and retention strategies.
• Ability to analyse customer issues and provide effective solutions.
• Experience of handling 70-100 calls in a day.

Kindly share your resumes at reesha@walplast.com