Customer Care Executive

Role Overview:

The Customer Care Executive (CCE) is responsible for achieving software and hardware installation targets while providing high-quality customer service to schools. The role involves extensive field visits, resolving customer queries, ensuring smooth onboarding, and supporting the sales team in customer retention and renewals.

Key Responsibilities:

• Achieve and exceed installation targets for software and hardware.
• Conduct school visits as per PO and installation schedule.
• Install products and hand over in fully working condition.
• Resolve all technical and non-technical customer queries related to software, hardware, logins, and features.
• Ensure excellent customer service to drive retention, renewals, and payments.
• Capture and report customer feedback and maintain detailed communication records.
• Ensure customer data is updated regularly, including installation details, service visits, training schedules, payments, and queries.
• Record all daily activities and customer visits in the CIS system.
• Submit timely monthly reports and escalate unresolved issues.