Customer Care Executive

Roles and Responsibilities

• Handle customer queries via chat, voice calls, emails, and outbound calling with a focus on resolving issues promptly.
  
• Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering solutions efficiently.
  
• Maintain accurate records of all interactions with customers using CRM software or other tools.
  
• Collaborate with internal teams to resolve complex customer complaints and improve overall customer satisfaction.
  
• Meet performance targets set by the organization for quality metrics such as first call resolution rate (FCR), average handling time (AHT), etc.
  

Regards,

Tanmoy Mohish

7221816448