Job Responsibilities

Handle customer queries and provide timely and accurate resolutions through voice, email, chat, or other support channels.
Respond to customer requests, complaints, and service-related issues professionally.
Understand customer requirements and provide appropriate information about products/services.
Maintain a high level of customer satisfaction and ensure positive customer experiences.
Follow up on unresolved queries and coordinate with internal teams for timely resolution.
Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.
Explain product features, policies, processes, and service procedures to customers.
Escalate complex issues to the appropriate department or supervisor.
Achieve assigned customer service, quality, productivity, and response-time targets.
Follow established customer service processes, scripts, and company policies.

Required Skills

0-1 years of experience in Customer Care / Customer Support / BPO / Telecalling.
Excellent verbal and written communication skills.
Good listening, problem-solving, and interpersonal skills.
Basic knowledge of MS Office, CRM, email, and customer support tools.
Customer-focused and patient approach.
Ability to handle difficult customers professionally.
Comfortable working in rotational shifts, if required.

Customer Care Executive

Job Description