Customer Care Executive

Key Responsibilities

• Handle customer queries through chat and email promptly and professionally.
• Research, locate, and provide accurate information to customers.
• Make outbound calls when required (semi-voice process support).
• Identify customer needs and determine the best solutions.
• Resolve issues by clarifying problems, exploring solutions, and escalating when necessary.
• Complete requests and transactions accurately and efficiently. Required Skills & Competencies
• SVAR Score: 50 and above
• Strong written and verbal communication skills in English & Hindi
• Proficiency in basic computer operations and MS Office
• Understanding of email and chat etiquettes
• Typing speed: Minimum 36 words per minute with 95% accuracy
• Good analytical, logical reasoning, and decision-making skills
• Customer-oriented mindset with strong attention to detail Education
• Graduation (Mandatory)