Customer Care Executive

Role & responsibilities

• Handle inbound and outbound calls to schedule and manage patient appointments for different programs.
• Coordinate with patients via WhatsApp to guide and support them throughout their treatment journey.
• Motivate and ensure patients complete their sessions and progress through the overall program.
• Maintain records and follow up as required to ensure seamless service delivery.

Preferred candidate profile

• Good verbal communication skills.
• Average typing speed and basic computer proficiency.
• Excellent listening skills.
• Patience, empathy, and a customer-centric approach.
• Ability to multitask and manage multiple programs simultaneously.
• Quick learner with adaptability to new processes.
• Good team player with a positive attitude.