Customer Care Executive

NonSales Role | Dedicated Customer SupportWorldClass Work Environment
Position SummaryThis role involves endtoend claim support services for insured customers. The responsibilities include receiving, reviewing, investigating, and processing insurance claims in line with defined procedures. The role requires interaction across multiple administrative and customer service layers such as claim review, investigation, adjustment (where applicable), approval, settlement, or denial of claims.
Roles & Responsibilities

• Understand and adhere to established professional standards, procedures, and policies before taking action or making decisions
• Process insurance claims and handle customer calls as per process guidelines
• Meet defined SLA, quality, and audit parameters
• Take ownership of assigned tasks and coordinate with relevant stakeholders
• Achieve assigned productivity and performance targets
• Maintain strict adherence to attendance and punctuality norms
• Continuously build process knowledge and develop related skills
• Maintain professional interpersonal relationships with peers and supervisors
• Ensure a clean disciplinary record with no instances of misconduct

Eligibility Criteria

• Willingness to work US Night Shifts and Rotational Shifts
• Education: 10+2 / 10+3 / Any Graduate
• Maximum age limit: 27 years

NOTE : (BE / B.Tech Post Graduation candidates are not eligible)
Benefits & Perks

• Twoway cab facility
• 5day work week with 2 weekly offs
• Attractive incentives and performancebased rewards
• Night shift allowance
• Medical insurance & life insurance coverage
• 5STAR rated workplace infrastructure

How to Apply : Contact HR: Anu Swadi 7829791137 Walkin Interview Email: anu.swadi@sagilityhealth.com
Important NoteOur recruitment process is completely transparent, and no fees are charged at any stage. Please beware of fraudulent individuals or agencies claiming otherwise. Report any such activity immediately to salman.ahmed@sagility.com.