Customer Care Executive - Gurgaon Location

Job description

Profile Summary

The Customer Service Representative is responsible for delivering excellent support to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience.

Key Responsibilities

• Respond to customer inquiries via phone in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Identify customer needs and offer appropriate solutions or alternatives.
• Understand product or service issues and escalate complex cases as needed.
• Maintain detailed and accurate records of customer interactions.
• Follow up to ensure customer issues are resolved satisfactorily.
• Collaborate with internal teams to address customer needs.
• Meet performance metrics, including response time, satisfaction scores, and resolution rates.
• Contribute to continuous improvement of customer service processes.

Qualifications

• Minimum graduate associate or bachelors degree preferred.
• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving and conflict-resolution skills.
• Patience, empathy, and a customer-centric mindset.
• Familiarity with CRM software and customer service tools is a plus.

Shift & working hours ( WFO)

6 days working, 1 rotational week-off

Female : Any 9 hours between 7 am and to 10 pm

Male : Any 9 hours between 24*7 any 9 hours

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