Customer Care Associate

Roles and Responsibilities :

• Handle customer inquiries via phone, email, or chat to resolve their issues in a timely and professional manner.
• Provide accurate and efficient solutions to customers' queries related to products/services offered by the company.
• Maintain records of all interactions with customers using CRM software for future reference.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 2-5 years of experience in BPO/Call Centre environment handling international voice processes.
• Excellent communication skills with ability to work effectively in a fast-paced environment.
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.