Experience
1 - 7 yrs
Job Location
Kochi, India
Vacancy
1
Designation
Customer Success Representative
Job Type
ONSITE
Job Description
CRO
- Details
- Need to handle inbound and outbound calls. Identify the needs of Customers, resolve issues, and provide solutions Upsell other products wherever possible. Ensure you follow the Customer service script provided by the company for uniformity. Also, be well-read on company policies and the website for FAQs or policy-related answers. Maintain good Customer relations. Flexible to work in shifts. Meet personal targets and work towards meeting team targets. Maintain records of the conversations with the Customer and analyse the data in the tools provided.
- Skills
- Graduate with fluency in Hindi
- Experience / QualificationFresher / Experienced