Convergys India Services Private Limited
Overview
Convergys India Services Private Limited, now part of Concentrix, was a business process outsourcing (BPO) company providing customer management and information management services. It offered a range of services including customer care, technical support, billing, and collections to clients across various industries. Following the acquisition by Concentrix, Convergys India Services Private Limited's operations and brand have been integrated into Concentrix.
About Us
Convergys India Services Private Limited, a subsidiary of the global customer experience outsourcing leader Convergys Corporation, provided high-quality customer relationship management services to its clients. The company maintained a significant presence in India, offering substantial employment opportunities. Following the merger with Concentrix, the history and legacy of Convergys India Services Private Limited became integrated into Concentrix's broader organizational narrative. This transition marked a significant shift in the customer experience landscape, combining the strengths and expertise of both entities under the Concentrix banner. The integration aimed to enhance service delivery, expand global reach, and leverage synergies to provide even more comprehensive and innovative solutions for clients. Convergys India's contributions, particularly its skilled workforce and established infrastructure, played a vital role in strengthening Concentrix's capabilities in the Indian market and beyond. The merger represented a strategic move to consolidate market leadership and drive future growth in the dynamic customer experience sector. The combined entity continues to build upon the foundations laid by Convergys India, ensuring a seamless transition for clients and employees while fostering a culture of innovation and excellence. This evolution reflects the ongoing transformation within the industry, driven by the need to adapt to changing customer expectations and technological advancements.
Headquarters
Gurgaon / Gurugram
Specialties & Industries
Open Positions
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