Contract Manager

Function: Contract Delivery

Job Category: Other

Contract Manager

Your main responsibilities are

Strategic Engagement

• Develop and maintain high level account plans for assigned priority customers - in collaboration with line manager and team leads.
• Collaborate with Product teams to provide voice of customer on how Wartsila's products, roadmap and strategy support customers' goals.
• Manage customer relationships, ensuring customer satisfaction, acting as the first point of contact towards customers, providing frequent updates and follow-up with customers.
• Capture customer needs and offer suitable solutions through service agreements.
• Drive account-specific growth initiatives and identify and act on opportunities for additional up-sell/cross-sell.
• Monitor account health of assigned portfolio: customer lifetime value and margin.

Operational Engagement

• Ensure successful onboarding and smooth transition from customer delivery projects to lifecycle contracts (annual, service level, subscription-based), actively supporting newly onboarded customers to reduce churn risk.
• Act as a liaison between internal teams and customers to ensure customer queries are responded to in a timely manner.
• Continuously improve proposal processes by incorporating feedback, best practices and tools development.
• Coordinate between several stakeholders (internal and customer) teams to ensure commitments get delivered on time.

Requirements

• BSc./MSc. in Business & Management or Engineering & Technology field, or equivalent experience.
• Minimum 5 years of working experience as Customer Success Manager, Sales Manager, Project Manager or Product Manager.
• Effective communication skills, both technical and commercial.
• Customer-oriented mindset with effective relationship building skills, including engagement with senior customer stakeholders (sponsors, champions and key users).
• Fluent in English, both verbal and written.
• Strong coordination skills.
• Ability to maintain multiple agreements and customer relationships simultaneously.

It will be advantageous, if you have any of the following:

• Commercial acumen: understanding of contract structures, margin, and up-sell / cross-sell dynamics.
• Data literacy: comfort viewing dashboards and metrics such as customer lifetime value and margin performance.
• Internal influencing and negotiation skills, including constructive push-back and managing trade-offs across functions.
• Extensive working experience with Fleet Optimization products, particularly the Optimization scope of products.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.