Content Management Professional

Skill required: Marketing Operations - Web Content Management
Designation: Delivery Operations Team Lead
Qualifications: BBA/Any Graduation
Years of Experience:7 to 11 years

What are we looking for -Social Media CRM
-Salesforce Marketing Cloud
-Marketing Operations
-Microsoft Excel
-Adaptable and flexible
-Ability to perform under pressure
-Problem-solving skills
-Detail orientation
-Ability to establish strong client relationship
ESSENTIAL

Experience Required
- Proven experience in Marketing, Digital Operations, and/or Project Management, preferably within an FMCG environment.
- Good understanding of the Omnichannel ecosystem and how digital operations drive consumer engagement and business performance.
- Experience working with overseas clients and agencies is an advantage.
- Experience in e-commerce store operations management.
- Hands-on experience with e-commerce platforms and tools (e.g., Shopify, Adobe, Salesforce Commerce, or equivalent).

Technical / Functional / Leadership Skills Required
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent project management and stakeholder engagement capabilities.
- Effective communication and presentation skills with strong interpersonal awareness.
- Fluent in English, both written and spoken.
- Demonstrated ability to operate in fast-paced, cross-functional, and multi-market environments.
Education / Qualifications / Certifications Required
- Bachelor s Degree in Business Management, Marketing, or Digital Marketing.
BENEFICIAL
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Quick learner with the ability to adapt to new e-commerce platforms and tools.

Roles and Responsibilities: Operational Execution
- Manage daily web operations, including order fulfilment support, product catalogue updates, SKU listing/delisting, and pricing uploads.
- Coordinate with regional and local teams to ensure timely content uploads, campaign activations, and promotions across multiple e-commerce platforms.
- Maintain accurate inventory data and collaborate with fulfilment and logistics partners to prevent out-of-stock issues.
- Conduct website health checks, ensuring technical stability, accurate product information, and overall site readiness.
Campaign Content Coordination
- Support campaign setup and execution by liaising with marketing, creative agencies, and digital teams.
- Upload and maintain product images, descriptions, and marketing assets in line with global guidelines.
- Manage age-verification executions and ensure compliance with regulatory requirements.
- Track and report campaign performance metrics and identify optimization opportunities.
Issue Resolution Continuous Improvement
- Identify and troubleshoot issues related to order fulfilment, product display, or technical glitches.
- Act as the liaison between local markets, digital teams, and IDT to ensure timely resolution of web or system issues.
- Proactively suggest operational improvements and contribute to process standardization across markets.
Reporting Performance Tracking
- Prepare and maintain daily, weekly, and monthly e-commerce reports for internal stakeholders.
- Track KPIs such as order accuracy, website uptime, and campaign delivery to support performance analysis.
- Ensure accurate documentation and reporting of operational activities for auditing and performance review.
Stakeholder Collaboration
- Partner closely with Marketing, Trade, and Digital Operations teams to align activities with brand and business priorities.
- Coordinate with external agencies for content management, quality assurance, and performance reporting.
- Support the Web Operations Manager in ensuring cross-functional alignment and timely project delivery.