Consultant Hybrid, Bangalore or Pune, India

JOB OVERVIEW

As a Consultant you will place the customer at the center of everything we do, making their journey simple, valuable, and delightful. This is an individual contributor role that is focused on helping the customer implement well designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training.

Role & Responsibilities:

Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
Facilitate thorough discovery and data gathering sessions with customers
Work with the Sr. Consultants and Solution Architects to build a Solution Blueprint based on the data gathering for best possible design
Define, manage, and deliver on customer expectations throughout the implementation process
Configure Legion products according to the solution blueprint, updating design documents as-needed
Thoroughly test configured system via both unit testing and end to end system testing prior to delivering

Customer Centric Consulting

Provide configuration reviews and configuration knowledge transfers to customer
Deliver live customer training for areas such as train the trainer for administrators and store managers
Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
Assist customers with software testing along with roll out activities such as data loads and system initialization
Develops long lasting relationships
Actively set and manage expectations
Continually acquires knowledge about our customers and solutions to grow adoption
With occasional guidance, communicates well in demanding situations internally and externally to all levels of individuals in ways that support troubleshooting and problem solving
Be familiar with compliance and labor laws and how they impact customers

Project Management

Understands flexibility and learning how to prepare when needs change
Identifies and documents requirements and processes
Seeks guidance on aspects of requirements that are out of immediate scope
Identifies business process improvements
Identifies noticeable use cases
Learning to understand and prevent scope creep
Takes ownership of configuration tasks assigned within the implementation project plan
Work with teams within Legion to ensure implementation timelines and support SLAs are met

Legion Expertise

Identify, report and prioritize bugs & enhancements
Gain and maintain core product expertise for end users and configuration
Grow product knowledge through regular release training
Communicate upcoming release themes and dates to the customer
Recommend best practices for using Legion to help store managers and team member s to get the most from their Legion investment
Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology and the Legion product

YOU WILL DO WELL IN THIS ROLE WHEN YOU

Become a trusted advisor to customers, hyper-focused on quality and successful adoption
Have a passion for helping customers adopt new AI technology
Accept personal responsibility for the quality and timeliness of work
Set personal objectives that meet organizational needs
Are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
Build positive relationships with peers while working remotely on projects executed across geographies and cultures
Listen continuously, learn from others and leverage input
Possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior
Constantly improve your own work methods to gain state-of-the-art agile skills
Commit to the sustainability/scalability of configurations at Legion
Work well as a self-starter in a fluid work environment with limited resources
Are you a career-driven individual looking to grow in a fast-paced startup
Enjoy delivering effective and engaging training to customers
Use organizational skills and plan for customer meetings to get effective outcomes and ensure the customer is on track in the project plan
Can understand a customer s requirement and translate that into an actionable configuration of software

REQUIRED SKILLS AND QUALIFICATIONS

Experience in operating environments in retail, hospitality, restaurant, or other industries to understand and identify labor challenges that Legion solves
Demonstrated foresight to align customer expectations and project timelines to ensure customer KPIs are met
2+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
Retail and/or Workforce Management Experience
Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills

PREFERRED QUALIFICATIONS AND ATTRIBUTES

5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
Workforce management planning experience in a retail environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Consultant

Job Description

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