Compliance and Licensing Senior Manager, India

Oversee and ensure that an effective customer grievance resolution mechanism is in place in accordance with relevant regulations and laws, and provide day to day support on decision making in complaints which are complicated in nature

Serve as the final escalation point for unresolved complaints to ensure fair and timely resolution and be the appointed Nodal Officer

Develop and implement a comprehensive compliance program to meet non-AML regulatory requirements issued by RBI and other relevant authorities, including but not limited to validating policies around outsourcing, merchant onboarding, regulatory reporting, complaints handling, and information security

Maintain oversight of non-AML compliance requirements specific to India-licensed Payment Aggregators and Payment Collection Banks (PA-CBs), including outsourcing arrangements

Work with APAC Regulatory Counsel to monitor updates to non-AML regulations and work with the relevant departments to identify gaps, provide actionable recommendations and implement measures to ensure continued compliance

Work closely with internal teams to build and/or implement our processes to support outsourcing compliance, information security, merchant onboarding, consumer complaints and regulatory reporting

Coordinate and ensure timely submissions of reports/data/filings for RBI and other regulators and to ensure correctness of the reports submitted

Identify regulatory challenges and changes relating to payment services products to ensure these are addressed and implemented in a timely manner

Liaise with key internal (eg Legal, Risk, MLRO etc) and external (eg Regulators, advisors, vendors, partners etc) stakeholders as required

Serve as the main point of contact for the RBI and other regulators for non-AML matters, including but not limited to customer complaints and information security matters

Skills, Qualification And Experience

Bachelor's degree with relevant work experience (eg appointment as the Principal Nodal Officer of other payment companies)

8-10 years of financial experience in complaints handling and regulatory compliance (eg information security compliance, regulatory reporting, outsourcing), preferably with a strong understanding of RBI regulations and financial services compliance in India in relation to licensed payment aggregators

Strong negotiation skills

Strong professional presence to support regular interactions with senior management

Able to work in a fast-paced, deadline-driven environment

Excellent interpersonal, verbal, and communication (including presentations) skills

Proficient computer skills, especially Microsoft Office applications

Experience in dealing with India-based regulatory bodies

Excellent organizational and communication skills to effectively liaise with regulators and internal stakeholders

Ability to monitor and interpret regulatory changes and implement appropriate compliance measures

The Payoneer Ways of Working

Act as our customers partner on the inside

Learning what they need and creating what will help them go further

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Own it

Being fearlessly accountable in everything we do

Continuously improve

Always striving for a higher standard than our last

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Helping each other grow, as professionals and people

If this sounds like a business, a community, and a mission you want to be part of, apply today

We are committed to providing a diverse and inclusive workplace

Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law

If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments

Decisions about requests for reasonable accommodation are made on a case-by-case basis