Job Description
SO WHY JOIN US AS A COMMUNITY MANAGER
We offer a career in Esports, with possibilities to advance in the company. Join us and youll be part of a hard-working, supportive team thats changing esports for the better.
We offer you to work with your passion and grow with it. Everyone in the team believes in the mission and everyones opinions, feedback, and thoughts are welcome. We work together without prestige, without always having to be right or to win arguments. Your opinion will be heard if you provide your reasoning!
Being a Community Manager at GamerzByte is not easy but it is rewards outweigh its struggles. If you think that you have what it takes, well be happy to hear from you.
RESPONSIBILITIES
Customer Support and Communications
- Answer incoming support tickets quickly and with empathy. Moderate our communities on platform and on external platforms such as Discord, Facebook, Twitter and other social channels. Communicate with our users and participants of different competitions.
Esports Operations
- Ensure tournaments and leagues operates to our/our partners standards Monitor and administer daily and recurring tournaments and leagues Review disputes / cheat accusations
WHO WE THINK YOU ARE
Were looking for a hardworking, empathetic and dedicated community manager. Enthusiastic about esports and gaming. You have a deep sense of what it means to provide great nbsp;service towards our user base and clients. You need a high tolerance level and plenty of patience, you also need to be self sufficient and level-headed. Being able to stay calm while handling stressful situations is a must.
Qualities we highly value in a Community Manager:
- Friendly, engaging and motivating. Always respectful towards everyone both to our fellow colleagues and to our customers.. Self sufficient and motivated. As a startup we expect you to take responsibility over your own work. Humble without prestige . Success is a team effort Professional. Not afraid of dealing with conflicts and resolving disputes in an objective manner Empathic . You understand what its like to be a user on the other end. No question, regardless of how dumb, requires a disrespectful answer. Service minded . You will be an ambassador for GamerzByte and can/will behave as such High patience threshold . You need to be able to handle interactions with users without making it personal.
SKILLS REQUIREMENTS
- Proven work experience in customer / community service sector Fluent in English both writing and speaking Excellent verbal communication and writing skills Knowing your way around Google docs and/or Office
NICE-TO-HAVES
- You speak multiple languages You have experience in administering public forums and / or chats You have an education in communication, administration or a related field You have technical skills, such as programming, networks, computers etc You have practical skills in video editing, broadcasting or graphic design.