Experience
5 - 10 yrs
Job Location
Noida, India
Vacancy
1
Designation
Club Manager
Job Type
ONSITE
Job Description
Position: Club MBD Manager
Department:
Food & Beverage Service
Reports To:
Director F&B Service
Purpose:
Promoting a wide variety of products and services either via direct selling or through information gathering
Ambitious, thirsty for results and love interacting with peopleExcited by the energetic and customer-centric role of Club MBD SalesThen why not come and join us at the Radisson Hotel Group to Make Every Moment Matter, where our guests can relax and enjoy the experience!
The Club MBD Manager is responsible for leading the overall operations of the Club MBD by ensuring the team provides an excellent guest experience and services throughout guests' stay
Key Responsibilities of the Club MBD Manager:
Complete profit centre management of the out-bound CRM process for Club MBD
Formulation of budgets, projections, sales targets and implementation of the plans
Attending MIS meetings and presenting the sales plan
Complete stock requisition and control of all expense of the department
Forecasting sales targets-daily / fortnightly / monthly / Yearly
Preparing a monthly report of the revenue generated by members dining usage in the outlets
Prepare strategies and techniques necessary for achieving the sales targets
Appointing consultants and conducting product and sales training
Map potential customers and generate leads for the organization
Responsible for meeting the sales targets of the organization through effective planning and budgeting
Manage the sales administration function, operational performance reporting, streamlining processes and systems
Maximizing business relationships and creating an environment where customer service is the best
Preparing strategies to get more footfall at the restaurants in the hotel and promoting special activities and Food festivals
Manages the Club MBD Hotel guest experience
Maintains close relationship with all the guests, especially Long Time Club guests, VIPs,
Ensure effective management of the clubs finances, administration and inventory of stocks and equipment to meet operational requirements; monitor monthly Food and Beverage cost and Profit and Loss
Ensure the ambience, cleanliness and exclusivity at the lounge is always maintained; maintain all equipment and furniture
Conducts detail check of all service periods
Manage duty roster, ensuring adequate staff coverage
Works with all departments to ensure seamless service
Checks on guest experience throughout their stay
Follow up on guestsfeedback
Ensures all guest's complaints are resolved before departure and, where required, follow up after departure
Encourages guests to post on all social media such as TripAdvisor, Instagram etc and reply to feedback accordingly
Respond to emergencies using appropriate procedures
Leading and managing the Club MBD Team
Train, guide, coach, and develop the team to handle day-to-day duties/tasks more efficiently
Supervises and manages employees
Manages all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Perform other duties as assigned
Ensures the grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies
Keeps the guest experience team focused on the critical components of operations to drive guest satisfaction
Ensures guest experience team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction
Diploma or Degree from preferably hospitality or related field
Minimum 5 yearsrelevant experience
Excellent communication and written skills in English with the ability to communicate in a second language
Possess strong interpersonal skills
Understand and address guests' and/or colleagues' needs
Train and motivate colleagues
Create and maintain a cohesive environment for the team
Focus on service with an eye for detail and an approachable attitude
Self-motivated and shows good initiative in a dynamic environment
Ensure security and confidentiality of guest and hotel information
Possess good computer and property management system skills
Embrace and respond to change effectively
Work well under pressure, with the ability to analyse and resolve issues by exercising good judgment
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world
At Radisson Hotel Group, we believe that people are our number one asset
As one of the worlds largest hotel companies, we are always looking for great people to join our team
If this sounds like an ambition you share, then start with us
Skills
Sales and Catering
Department:
Food & Beverage Service
Reports To:
Director F&B Service
Purpose:
Promoting a wide variety of products and services either via direct selling or through information gathering
Ambitious, thirsty for results and love interacting with peopleExcited by the energetic and customer-centric role of Club MBD SalesThen why not come and join us at the Radisson Hotel Group to Make Every Moment Matter, where our guests can relax and enjoy the experience!
The Club MBD Manager is responsible for leading the overall operations of the Club MBD by ensuring the team provides an excellent guest experience and services throughout guests' stay
Key Responsibilities of the Club MBD Manager:
Complete profit centre management of the out-bound CRM process for Club MBD
Formulation of budgets, projections, sales targets and implementation of the plans
Attending MIS meetings and presenting the sales plan
Complete stock requisition and control of all expense of the department
Forecasting sales targets-daily / fortnightly / monthly / Yearly
Preparing a monthly report of the revenue generated by members dining usage in the outlets
Prepare strategies and techniques necessary for achieving the sales targets
Appointing consultants and conducting product and sales training
Map potential customers and generate leads for the organization
Responsible for meeting the sales targets of the organization through effective planning and budgeting
Manage the sales administration function, operational performance reporting, streamlining processes and systems
Maximizing business relationships and creating an environment where customer service is the best
Preparing strategies to get more footfall at the restaurants in the hotel and promoting special activities and Food festivals
Manages the Club MBD Hotel guest experience
Maintains close relationship with all the guests, especially Long Time Club guests, VIPs,
Ensure effective management of the clubs finances, administration and inventory of stocks and equipment to meet operational requirements; monitor monthly Food and Beverage cost and Profit and Loss
Ensure the ambience, cleanliness and exclusivity at the lounge is always maintained; maintain all equipment and furniture
Conducts detail check of all service periods
Manage duty roster, ensuring adequate staff coverage
Works with all departments to ensure seamless service
Checks on guest experience throughout their stay
Follow up on guestsfeedback
Ensures all guest's complaints are resolved before departure and, where required, follow up after departure
Encourages guests to post on all social media such as TripAdvisor, Instagram etc and reply to feedback accordingly
Respond to emergencies using appropriate procedures
Leading and managing the Club MBD Team
Train, guide, coach, and develop the team to handle day-to-day duties/tasks more efficiently
Supervises and manages employees
Manages all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Perform other duties as assigned
Ensures the grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies
Keeps the guest experience team focused on the critical components of operations to drive guest satisfaction
Ensures guest experience team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction
Diploma or Degree from preferably hospitality or related field
Minimum 5 yearsrelevant experience
Excellent communication and written skills in English with the ability to communicate in a second language
Possess strong interpersonal skills
Understand and address guests' and/or colleagues' needs
Train and motivate colleagues
Create and maintain a cohesive environment for the team
Focus on service with an eye for detail and an approachable attitude
Self-motivated and shows good initiative in a dynamic environment
Ensure security and confidentiality of guest and hotel information
Possess good computer and property management system skills
Embrace and respond to change effectively
Work well under pressure, with the ability to analyse and resolve issues by exercising good judgment
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world
At Radisson Hotel Group, we believe that people are our number one asset
As one of the worlds largest hotel companies, we are always looking for great people to join our team
If this sounds like an ambition you share, then start with us
Skills
Sales and Catering
No Referrers Available
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