Club MBD Manager

Position: Club MBD Manager
Department:
Food & Beerage Serice
Reports To:
Director F&B Serice
Purpose:
Promoting a wide ariety of products and serices either ia direct selling or through information gathering, Ambitious, thirsty for results and loe interacting with peopleExcited by the energetic and customer-centric role of Club MBD SalesThen why not come and join us at the Radisson Hotel Group to Make Eery Moment Matter, where our guests can relax and enjoy the experience!
The Club MBD Manager is responsible for leading the oerall operations of the Club MBD by ensuring the team proides an excellent guest experience and serices throughout guests' stay, Key Responsibilities of the Club MBD Manager:
Complete profit centre management of the out-bound CRM process for Club MBD
Formulation of budgets, projections, sales targets and implementation of the plans, Attending MIS meetings and presenting the sales plan, Complete stock requisition and control of all expense of the department, Forecasting sales targets-daily / fortnightly / monthly / Yearly , Preparing a monthly report of the reenue generated by members dining usage in the outlets, Prepare strategies and techniques necessary for achieing the sales targets, Appointing consultants and conducting product and sales training, Map potential customers and generate leads for the organization, Responsible for meeting the sales targets of the organization through effectie planning and budgeting, Manage the sales administration function, operational performance reporting, streamlining processes and systems, Maximizing business relationships and creating an enironment where customer serice is the best, Preparing strategies to get more footfall at the restaurants in the hotel and promoting special actiities and Food festials, Manages the Club MBD Hotel guest experience
Maintains close relationship with all the guests, especially Long Time Club guests, VIPs,
Ensure effectie management of the clubs finances, administration and inentory of stocks and equipment to meet operational requirements; monitor monthly Food and Beerage cost and Profit and Loss
Ensure the ambience, cleanliness and exclusiity at the lounge is always maintained; maintain all equipment and furniture
Conducts detail check of all serice periods
Manage duty roster, ensuring adequate staff coerage
Works with all departments to ensure seamless serice
Checks on guest experience throughout their stay
Follow up on guestsfeedback
Ensures all guest's complaints are resoled before departure and, where required, follow up after departure
Encourages guests to post on all social media such as TripAdisor, Instagram etc and reply to feedback accordingly
Respond to emergencies using appropriate procedures
Leading and managing the Club MBD Team
Train, guide, coach, and deelop the team to handle day-to-day duties/tasks more efficiently
Superises and manages employees
Manages all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Perform other duties as assigned
Ensures the grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies, Keeps the guest experience team focused on the critical components of operations to drie guest satisfaction, Ensures guest experience team effectiely handles guest requests and adheres to all hotel policies, procedures and standards while striing towards total guest satisfaction, Diploma or Degree from preferably hospitality or related field
Minimum 5 yearsreleant experience
Excellent communication and written skills in English with the ability to communicate in a second language
Possess strong interpersonal skills, Understand and address guests' and/or colleagues' needs, Train and motiate colleagues, Create and maintain a cohesie enironment for the team, Focus on serice with an eye for detail and an approachable attitude, Self-motiated and shows good initiatie in a dynamic enironment, Ensure security and confidentiality of guest and hotel information, Possess good computer and property management system skills, Embrace and respond to change effectiely, Work well under pressure, with the ability to analyse and resole issues by exercising good judgment,
Join us in our mission to make eery moment matter for our guests and be part of the most inspired hotel company in the world
At Radisson Hotel Group, we beliee that people are our number one asset
As one of the worlds largest hotel companies, we are always looking for great people to join our team
If this sounds like an ambition you share, then start with us, Skills
Sales and Catering