As a Cloud Engineer at Lease Packet, you will be part of a team providing support to our Shared Hosting, Reseller hosting, VPS and Dedicated Server customers.

Lease Packet is seeking talented and motivated individuals looking to pursue a career in Linux & Windows Server administration. Lease Packet currently has openings for its support base in Jaipur.

KEY RESPONSIBILITIES:

Front line support via live chat helpdesk and telephones.
Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
Demonstrating the ability to diagnose complex customer application issues and provide quick and accurate solutions.
Providing technical support for issues via helpdesk and the telephone.
Installing, configuring, and maintaining services such as Apache, MySQL, and Exim.
Assist Customers with data migration based on Account Managers approval.
Performs miscellaneous job-related duties as assigned.
Installation & configuration of web hosting control panels like WebsitePanel, Plesk, cPanel
Windows server administration and management. IIS, DNS, Mail, HyperV etc.
Server Backups & Security
Install and Configure eMail packages on LINUX Systems and Software with troubleshooting skills.
Create, Manage Cloud Servers, Mail Servers and the ability to understand Cloud Technologies. (Ex: AWS, Azure, etc)
Ability to handle MS-Office-365, GSuite, Exim Servers and other third-party email integrations, etc.
Ability to understand both Technical & Sales queries by customers and Analyze the email system according to the requirements.
Perform Server Update and Maintenance on a timely basis, Ensure Email Backups, Archives.
Monitor Mail Server Performance and Troubleshoot Errors.
Respond to Tickets, Mails, Customer Calls & Chats and provide immediate technical / sales resolutions to customers.
Remote TeamViewer configuration on POP3, IMAP & SMTP on Email Clients.
Capable for Rotational shifts(Morning / ForeNoon / Evening / Night) as it s 24 X 7 organization
Adoptable for the working environment & night shifts.
Provide Technical Support for email issues and Remote Guidance to customers after troubleshooting technical difficulties.
Maintain the System Security, Identify threats and Install/configure Software.
Basic knowledge of Shell / Bash scripting and cronjobs

REQUIRED SKILLS:

Excellent written and verbal communication skills in the English language.
Ability to work well with a team, constantly changing environment.
Outstanding customer service skills and a dedication to the customer service experience.
Dependable to be at work during assigned shifts and to complete work as expected.
Ability to multitask and meet specific goals.

SPECIFIC COMPETENCIES :

Advanced knowledge of the cPanel/WHM control panel.

Advanced knowledge of the Linux operating system.

Advanced knowledge of Apache, MySQL, and Exim.

CloudOps Engineer - 5

Job Description

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