CloudAngles - L3 Senior Device Lifecycle Engineer - Windows/Mac OS Environments (10-20 yrs)

Open positions : 1

Location : Hyderabad

Work mode : 5 days Working from office

We are looking for a highly skilled and experienced Senior Device Lifecycle Engineer to lead Level 3 engineering support for enterprise Windows and macOS environments, providing expert guidance and technical leadership for complex incidents, endpoint engineering, lifecycle optimization, and operational excellence.

Key Responsibilities :

- Act as the technical lead and highest level of escalation for complex Windows and macOS endpoint issues.

- Lead technical investigations, root cause analysis, and resolution of major incidents impacting enterprise endpoint services.

- Own and drive problem management initiatives by identifying recurring issues and implementing long-term corrective actions.

- Lead the planning and execution of Windows and macOS operating system upgrades, patching strategies, device refresh, and lifecycle management activities.

- Design, maintain, and optimize endpoint management solutions using Microsoft Intune, Windows Autopilot, and Microsoft Entra ID.

- Drive automation initiatives using PowerShell, Microsoft Graph API, scripting, and API integrations to reduce manual effort and improve service delivery.

- Provide technical leadership for endpoint engineering projects, platform enhancements, and continuous service improvement initiatives.

- Collaborate with infrastructure, networking, security, and application teams to resolve cross-functional technical challenges.

Required Skills :

- Windows Endpoint Engineering

- Windows 10/11 Administration

- Operating System Deployment & Imaging

- Group Policy (GPO)

- Endpoint Configuration Management

- Windows Update & Patch Management

- Endpoint Security & Compliance

- Microsoft Intune

- Windows Autopilot

- Microsoft Entra ID (Azure AD)

- macOS Administration

- Enterprise macOS Administration

- Device Enrollment & Provisioning

- Configuration Profiles

- Software Packaging & Deployment

- Patch Management

- IT Service Management

- ServiceNow

- CMDB

- Incident Management

- Change Management

- Problem Management

- ITIL Best Practices

Nice to Have :

- PowerShell scripting and automation

- Microsoft Graph API

- REST API integrations

- Bash scripting

- Application packaging and deployment

- Endpoint analytics and reporting

- Experience with Microsoft Defender for Endpoint or equivalent endpoint security solutions

- ITIL Foundation or higher certification

- Microsoft Endpoint Administrator or related certifications