Experience
3 - 10 yrs
Job Location
Hyderabad / Secunderabad, Telangana, India
Vacancy
1
Designation
Cloud Engineer
Job Type
ONSITE
Job Description
Job Summary
IMMEDIATE REQUIREMENT FOR AMAZON CONNECT ENGG /LEAD ENGG / ARCHITECTS
Role: AWS Connect Solution Engineer
Location: Gachibowli, Hyd [100% Onsite Role]
Experience: 3-10 Yrs
Eligibility: Only 0-30 days Notice | Ready to attend F2F Interview
Looking for an experienced AWS Connect Solution Architect to design, implement, and production support cloud-based contact center solutions using Amazon Connect and related AWS services.
Key Responsibilities
- Design and architect Amazon Connect-based contact center solutions for voice, chat, IVR, routing, reporting, and automation.
- Gather business and technical requirements from stakeholders and translate them into scalable solution designs.
- Configure Amazon Connect flows, queues, routing profiles, prompts, contact attributes, and integrations.
- Integrate Amazon Connect with CRM, ticketing systems, databases, APIs, Lambda, Lex, S3, CloudWatch, and other AWS services.
- Provide technical guidance on security, scalability, reliability, monitoring, and best practices.
- Support implementation teams during development, testing, deployment, and production support.
- Collaborate with business teams to improve customer experience, agent productivity, and operational efficiency.
Requirements
- Strong hands-on experience with Amazon Connect solution design and implementation.
- Experience with AWS services such as Lambda, Lex, S3, CloudWatch, API Gateway, DynamoDB, IAM, and related integration services.
- Knowledge of contact center technologies, IVR, call routing, workforce workflows, and customer service operations.
- Ability to design integrations with CRM platforms such as Salesforce, ServiceNow, Zendesk, or similar systems.
- Strong communication, stakeholder management, and solution documentation skills.
Preferred Qualifications
- AWS Certified Solutions Architect or relevant AWS certification.
- Experience with conversational AI, chatbots, voice bots, and contact center automation.
- Experience with reporting, analytics, call recordings, and contact center performance dashboards.
Keywords
Call Routingcontact center technologies
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