Client Success Manager - Cosmetics & Pharma Manufacturing

We are hiring a Client Success Manager to lead Client Success, Client Handling, Customer Relationship Management and B2B Client Coordination for multiple Cosmetics & Pharma Manufacturing Accounts. This role is ideal for candidates with strong leadership skills, client handling expertise, and experience in B2B Manufacturing Operations.

Roles & Responsibilities
Manage and lead multiple B2B Client Accounts for Cosmetics & Pharma Manufacturing projects
Oversee Client Success, Client Handling, Customer Support and Client Escalation Management
Plan and monitor Order Processing, Order Management, Production Planning and Dispatch Coordination
Coordinate with Manufacturing Operations, Factory Operations, Production Teams, Stores and Dispatch Teams

Supervise Client Success Executives, Client Account Executives, Operations Executives, Back Office Team and Interns
Ensure timely sharing of Invoices, Challans, Dispatch Details, Receipts and Client Documentation
Maintain MIS, Excel Sheets, Data Management and Back Office Records
Analyze Client Feedback, resolve issues, and ensure high Customer Satisfaction
Drive Client Retention, Client Relationship Management and overall B2B Client Growth

Eligibility & Preferred Background
Graduate / Post-Graduate - MBA, BBA, BCom, BA, BSc, MCom, MSc, BCA
4-8 years experience in Client Success Management, Client Servicing, Client Relationship Management, B2B Client Coordination, or Account Management
Experience in Cosmetics Industry, Pharma Industry, FMCG Manufacturing, B2B Manufacturing Operations, Export Import, IndiaMART, TradeIndia or Merchant Handling is an added advantage
Strong Leadership Skills, Team Management, English Communication, Coordination Skills, Problem-Solving Ability and Market Trend Awareness