Own the operating system behind client delivery planners, dashboards, deadlines, and team coordination.

We are looking for a Client Delivery Operations Manager to ensure that all client work moves smoothly across the backend team with clear ownership, deadlines, tracking, follow-ups, and visibility.

This is a multi-client backend control role. The person will not be responsible for personally executing client marketing work such as writing content, designing creatives, editing videos, running ads, or creating strategy. Instead, this role owns the operating system behind delivery. Strategy decides what needs to happen. This role makes sure it actually happens on time.

Maintain client planner sheets across accounts
Convert approved plans into clear work items
Keep backend dashboards updated daily
Ensure all tasks have owners, deadlines, and current status
Assign work in consultation with the Head of Marketing Strategy / functional heads
Coordinate with marketing executives, social media managers, designers, video editors, content executives, paid media team, and interns
Track every active deliverable across client accounts
Take updates multiple times a day where required
Follow up proactively before deadlines are missed
Monitor team utilization overloaded, underutilized, delayed, or blocked
Flag capacity issues early to founders and strategy owners
Maintain clean handoffs between teams and improve SOPs, trackers, dashboards
Monitor delivery health across all client accounts and identify risky accounts early
Escalate bottlenecks before they become client-facing issues

On-time delivery percentage
Monthly roadmap completion percentage
Missed deadline reduction
Planner / dashboard accuracy
Speed of bottleneck resolution
Team utilization visibility
Low founder chasing requirement
Low client escalation due to delivery misses
Clarity of daily / weekly delivery status

2 6 years of experience in project coordination, operations, delivery management, account operations, agency traffic management, workflow coordination, or PMO-style roles
Highly organized with strong follow-up habits
Good with spreadsheets, trackers, dashboards, and workflow tools
Calm and emotionally steady under pressure
Mature communicator
Comfortable chasing people without hesitation
Strong ownership mindset
Able to create order in messy environments

reportsTo: Founders
worksWith: Head of Marketing Strategy / Himanshu
coordinatesWith: Execution team, creative team, performance marketing team, social media team, content team, and interns

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Client Delivery & Operations Manager

Job Description

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