Citrix Administrator - Chennai

Core Responsibilities (L2 OnPrem)

• Provide Level2 support for Citrix Virtual Apps/Desktops (XenApp/XenDesktop), resolving escalated incidents and service requests. 
• Deploy, configure, and maintain onprem Citrix components such as StoreFront, Delivery Controllers, VDA, Citrix ADC/NetScaler. 
• Monitor performance and user experience using Citrix Director, Studio, and other monitoring tools; identify bottlenecks and optimize performance. 
• Manage user profiles and policies, including Ivanti ,WEM, FSLogix, and AD Group Policies. 
• Apply patches, updates, and perform maintenance to keep the environment secure and stable. 
• Troubleshoot complex issues, including login slowness, session failures, profile corruption, and NetScaler connectivity problems. 
• Document configurations, SOPs, and troubleshooting guides for internal use. 
• Collaborate with crossfunctional teams (network, storage, security, Windows, virtualization) to resolve multilayer issues. 
• Manage user access and permissions, ensuring compliance with security policies. 

 Team & Operational Responsibilities

• Ticket management: Handle L2 queue, prioritize issues, and escalate to L3 when required. 
• Support change management: Participate in planned changes, upgrades, and migrations. 
• Provide knowledge sharing and training to L1 engineers. 

Required Technical Skills

• Citrix Virtual Apps & Desktops (CVAD) – strong handson experience. 
• Citrix ADC / NetScaler – load balancing, gateway, certificates, authentication. 
• Active Directory, Group Policy, Windows Server administration. 
• Profile management: FSLogix, WEM. Ivanti
• PowerShell scripting for automation and troubleshooting. 
• Networking fundamentals: TCP/IP, routing, firewalls, LAN/WAN. 
• Hypervisors: VMware ESXi, HyperV (varies by organization). 

 Qualifications

• 3–5+ years of experience in Citrix administration/engineering. 
• Bachelor’s degree in IT/Computer Science (preferred). 
• Citrix certifications (CCAV, CCPV) are highly desirable. 

Soft Skills

• Strong problemsolving and rootcause analysis abilities.
• Excellent communication and team collaboration.
• Ability to work under pressure and manage multiple priorities