CISNGE - ServiceNow Consultant - JL4

Infosys Limited
Posted on
Infosys Limited logo
Experience
2 - 4 yrs
Salary (CTC)
₹8.5L - ₹10.6L
Job Location
Bengaluru, India
Vacancy
1
Designation
Servicenow Consultant
Job Type
Not specified

Job Description

Educational Requirements
Bachelor of Engineering, Bachelor Of Technology, Bachelor Of Comp. Applications, Bachelor Of Science, Master Of Technology, Master of Business Administration, Master Of Science, Master Of Comp. Applications
Service Line
Cloud Infrastructure Services
Responsibilities
  • Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
  • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.
  • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs.
  • Integrations knowledge using REST, SOAP.
  • Hands-on Experience on Service Portal.
  • Hands-on Experience on Performance Analytics.
  • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements.
  • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions.
  • Define complex application development administration and programming standards.
  • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
  • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.
  • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage.
Additional Responsibilities:
  • 2 to 4 years of experience as ServiceNow Developer (implementation role).
  • Good knowledge of ServiceNow and ITIL.
  • Understanding Scrum Methodology.
  • Strong engagement, communication and facilitation skills.
  • ServiceNow Certified System Administration
Technical and Professional Requirements:
Primary skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow, Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM, Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD, Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM, Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM, Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM
Preferred Skills:
  • Technology->Infra_ToolAdministration-ITSM->ServiceNow
  • Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM
  • Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM
  • Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD
  • Technology->Infra_ToolAdministration-ITSM->ServiceNow-GRC
  • Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM
  • Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM
  • Technology->Infra_ToolAdministration-ITSM->ServiceNow-APM
  • Technology->Infra_ToolAdministration-ITSM->ServiceNow-SPM

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