Change Manager / IT Service Management Change Manager

Role & responsibilities

• Manage and govern the end-to-end Change Management lifecycle.
• Review, assess, and authorize change requests based on risk, impact, business priority, and compliance requirements.
• Facilitate Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
• Ensure proper risk assessment, implementation planning, testing, rollback procedures, and approvals for all changes.
• Drive adherence to Change Management policies, standards, and governance processes.
• Coordinate with technical teams, service owners, project managers, and business stakeholders to ensure successful implementation of changes.
• Monitor and report change success rates, failed changes, unauthorized changes, and change-related incidents.
• Analyze change trends and identify opportunities for process improvements.
• Ensure proper documentation and audit compliance for change activities.
• Support Major Incident and Problem Management teams when changes contribute to service disruptions.
• Maintain change calendars and manage scheduling conflicts for enterprise-wide changes.
• Produce operational reports, dashboards, KPIs, and governance metrics related to Change Management.

Preferred candidate profile

• 8-10 years of experience in IT Operations, Service Management, or ITSM functions.
• Minimum 3-5 years of hands-on Change Management experience.
• Experience managing enterprise-scale Change Management processes.
• Experience conducting CAB and ECAB meetings.
• Experience working in global service delivery environments.